SHIPPING POLICY

DOMESTIC SHIPPING POLICY

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

*Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

SHIPMENT TO P.O BOXES OR APO/FPO ADDRESSES 

New Car Scents Inc. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses and CANADA

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES & TAXES

New Car Scents Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

New Car Scents Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING

We currently do not ship outside the U.S. and CANADA at this moment. All items currently are being shipped out of Los Angeles, California or Mississauga, Ontario

RETURNS POLICY

Our ​RETURN POLICY​ provides detailed information about options and procedures for returning your order.